Duke Energy Product Design
A new website bringing Duke Energy into the modern age
Role: UX Designer
Credits: James Bowen, Lawren Whitehead, Bill Sowa, Jesse Cunningham, Chris Greufe, Doug McGuirt, Avenade
Methods: UX Design / Visual Design / Front end development
Design
As a user experience designer for Duke Energy, I was part of the team responsible for bringing their web presence into the modern age. With over 7 million customers relying on their website, it was important to create a new user experience that was not only visually appealing, but also responsive and easy to use.
Through collaboration with Duke Energy's User Experience Team and trusted vendors, we were able to execute and bring to life a full end-to-end responsive web experience.
Design System
Component design was standardized acrosss prototyping softwares and front-end development web libraries.
As a part of this effort, I played a key role in developing the design system, which standardized components across prototyping software and front-end development web libraries.
Research
I gained extensive experience in designing and building enterprise digital products and conducted extensive usability testing, which involved user interviews, usability prototypes, video recording, and data collection.
Outage Reporting Application
I also served as the design lead for the Outage Reporting tools team, where I designed and implemented the outage reporting tools.
In addition to these efforts, I worked on various other aspects of the Duke Energy web products, including wireframes, front-end development, rapid prototypes, user flows, interface design, information architecture, usability testing, front-end frameworks, and features.
Home Energy Audit Application
I was the design lead for a responsive web application for home energy audits.
Overall Experience
I worked on design systems, wireframes, front-end development, rapid prototypes, user flows, interface design, information architecture, usability testing, front-end frameworks, and features for Duke Energy's web products and duke-energy.com. Responsive platform design, usability testing, visual design, content layout, UX design and front-end development for the new duke-energy.com Extensive prototyping and tooling with Axure. Managed and maintained all Axure templates and libraries with Git for the entire UX team. Contributed code and design for Duke Energy’s Web Standards and Design Standards design system website. Conducted extensive usability testing in usability labs doing user interviews, usability prototypes, video recording and data collection. Gained extensive experience in designing and building enterprise digital products for over 7 million users.
Overall, our team's efforts resulted in a responsive platform design that was visually appealing, easy to use, and scalable to meet the needs of Duke Energy's vast customer base.